Videos

New Era of CX panel with FOX, DIRECTV, and Safelite

Panel: New Era of CX with FOX, DIRECTV, and Safelite

Practical advice from leading companies about AI and the customer experience.

November 15, 2025

Building Secure Data Flows in Chat Agents

Design secure data flows for AI agents using web attachments.

November 15, 2025

The Voice Latency Pipeline

Learn where latency comes from and how to reduce it with Cigna and Sierra's team.

November 15, 2025

Sierra CEO, Bret Taylor and CLEAR CEO, Caryn Seidman Becker

Fireside Chat: Bret Taylor and CLEAR CEO, Caryn Seidman Becker

A discussion about AI, identity and the future of customer experiences.

November 15, 2025

Elements of a Human Voice

Explore the craft behind the making of a great AI voice.

November 15, 2025

Abuse Detection & Red Teaming

Learn about common attack vectors for agents and how to stop them.

November 15, 2025

Sierra agent development and Next CX leader on stage

The Global Playbook

Learn how Sierra and Next scaled and localized AI agents across languages and regions.

November 15, 2025

Keynote with Clay Bavor and Bret Taylor

Hear from Sierra's founders on what's next for AI agents and the customer experience.

November 15, 2025

Bret Taylor, Co-founder of Sierra and Chairman of OpenAI, joins Skift CEO Rafat Ali at the Skift Global Forum to discuss AI and the future of travel.

Skift Global Forum: AI’s Next Frontier

At the Skift Global Forum, Sierra Co-Founder & OpenAI Chairman Bret Taylor said every brand will need an AI agent. Agents are the new digital front door for travel, reshaping service, sales, and loyalty in a shift even bigger than the mobile revolution.

September 29, 2025

Sierra: Strike up a new type of conversation.

Webinar: AI Agents in Travel & Hospitality

This 20 minute on-demand webinar shows how agents built on Sierra help leading travel brands boost loyalty, deliver empathetic service, and cut costs—rebooking flights, updating reservations, and handling loyalty questions.

September 16, 2025

Demo: Disruption management

Watch how an agent built on Sierra proactively helps a traveler rebook a canceled flight.

September 13, 2025

Demo: Loyalty programs

See how an agent built on Sierra helps a traveler confirm missing loyalty miles after a trip.

September 13, 2025

Panel: Protecting the guest experience

Learn how travel and hospitality companies can adopt AI agents without compromising guest trust.

September 12, 2025

Demo: Reservation management

See how an agent built on Sierra helps a traveler adjust a hotel check-in after a flight disruption.

September 12, 2025

Webinar: AI Agents in Healthcare

This 20 minute on-demand webinar shows how AI agents can help healthcare organizations cut costs, reduce administrative workload, and improve patient and member experiences—securely, responsibly, and at scale.

August 30, 2025

Healthcare Panel: Governance, risk, and compliance

Panel: Governance, risk & compliance in Healthcare

Learn how healthcare organizations can adopt AI responsibly.

August 28, 2025

Demo: Clarifying an explanation of benefits

Watch how an agent built on Sierra helps a parent understand their Explanation of Benefits.

August 28, 2025

Demo: Appointment scheduling and intake

See how an agent built on Sierra helps schedule an appointment and complete intake.

August 28, 2025

Demo: Coverage and benefits

Watch an agent built on Sierra help a member confirm coverage, check deductible status, and find an in-network provider.

August 28, 2025

Webinar: AI Agents in Financial Services

A 15 minute, on-demand webinar where product experts from Sierra dive into real-world demos and share lessons from leading banks and insurers.

June 5, 2025

Demo: Insurance cancelation save

See how an agent built on Sierra saves a customer from canceling their insurance plan.

June 5, 2025

Demo: Transaction Dispute

See how an agent built on Sierra helps a customer get help with a suspicious transaction

June 5, 2025

How Duncan Smuthers helps Chubbies surprise and delight customers

Our customers: Chubbies

Duncan Smuthers is an AI agent that helps Chubbies deliver answers to customers faster, reducing wait times by 50%.

February 12, 2025

AI agents 101

Learn more about AI agents—what makes them different from LLMs, which types exist in our personal and professional lives, and considerations when building one.

December 6, 2024

Sierra explained: with Bret Taylor and Clay Bavor

Learn more about Sierra's mission, platform, and customers from Sierra's co-founders, Bret Taylor and Clay Bavor.

December 6, 2024

Our customers: AG1

We sat down with Leala Francis, AG1’s SVP Customer Insight and Member Experience, to hear how their AI agent, powered by Sierra, brings AG1’s mission to empower people to take ownership of their health to life.

December 6, 2024

Introduction to Sierra

Meet Sierra, the conversational AI platform that’s changing the way businesses interact with customers.

December 5, 2024

Sierra product demo

In this brief demo, you'll see a Sierra AI agent in action, helping with a wide variety of use cases at every stage of the customer journey—from order tracking, to product recommendations and purchases, to subscription management, and more.

October 10, 2024

Webinar: Guide to AI agents

AI agents are a new type of software, shaping how businesses and consumers can interact with AI. Join Sierra’s co-founders, Bret Taylor and Clay Bavor, as they introduce AI agents and how they work, alongside a demonstration of a Sierra AI agent in action.

August 5, 2024

See what Sierra can do for you

Find out how Sierra can help your business build better, more human customer experiences with AI.

Learn more