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Ghostwriter

Your AI teammate for building and improving agents.

Build

Empower your customer experience teams to build agents, whatever their technical expertise.

  • Prompts, not clicks

    Build or modify agents by describing how you want them to behave. Update workflows, systems integrations, guardrails, tone, and style with simple prompts.

  • Build from what you have

    Upload SOPs, raw transcripts, or even audio interviews of subject matter experts to create customer journeys from scratch.

  • Complete transparency

    See exactly what Ghostwriter built before anything goes live so you can review, approve, and ship with confidence.

Test

Guarantee agent quality at every stage of development.

A screen showing the "Ghostwriter" AI tool building a retail support agent for Vintage Guitars, with tasks like "Updating agent", "Researching", "Creating tests", and "Running tests" visible.

  • Auto-generate simulations

    Proactively run tests with every build or update, so each change is validated before it reaches you.

  • Built for edge cases

    Identify and tests edge cases beyond the obvious scenarios, so your agent is ready for whatever customers throw at it.

  • Move failures forward

    Diagnose what went wrong and propose the next change for your team to review.

Improve

Proactively find and advance the next improvement, working alongside your team.

  • Find what deserves attention

    Monitor conversations, metrics, releases, and experiments, using your goals and guardrails to separate signal from noise.

  • Collaborative from signal to result

    Bring your team the evidence in Slack or Teams and a proposed next step, then follow the result after release.

  • Bring ideas, not just answers

    Build on customer context and your team’s feedback to uncover unmet needs and opportunities you may not have known to look for.

A white ghost icon inside a translucent pill shape on a dark, textured background.

When AI goes from tool to teammate

See how Ghostwriter proactively turns customer context into action, collaborates with your team, and is always improving so you don’t have to change the way you work.

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