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Videos

Image of a man talking on the phone. Demo: Shop in ChatGPT

Demo: Shop in ChatGPT

A shopper connects with a retailer's AI agent in ChatGPT for a personalized gift recommendation.

January 10, 2026

Demos Retail and Consumer Goods

Image of a woman. Demo: Cancellation save

Demo: Cancellation save

An AI agent keeps a customer subscribed by offering a personalized save offer.

January 10, 2026

Demos Retail and Consumer Goods

Woman on the phone. Demo: Service recovery.

Demo: Service recovery

An AI agent turns a frustrated buyer into a loyal customer.

January 10, 2026

Demos Retail and Consumer Goods

New Era of CX panel with FOX, DIRECTV, and Safelite

Panel: New Era of CX with FOX, DIRECTV, and Safelite

Practical advice from leading companies about AI and the customer experience.

November 15, 2025

Customers Thought leadership

Building Secure Data Flows in Chat Agents

Building Secure Data Flows in Chat Agents

Design secure data flows for AI agents using web attachments.

November 15, 2025

The Voice Latency Pipeline

The Voice Latency Pipeline

Learn where latency comes from and how to reduce it with Cigna and Sierra's team.

November 15, 2025

Sierra CEO, Bret Taylor and CLEAR CEO, Caryn Seidman Becker

Fireside Chat: Bret Taylor and CLEAR CEO, Caryn Seidman Becker

A discussion about AI, identity and the future of customer experiences.

November 15, 2025

Customers Thought leadership

Elements of a Human Voice

Elements of a Human Voice

Explore the craft behind the making of a great AI voice.

November 15, 2025

Abuse Detection & Red Teaming, Sierra and Lakera

Abuse Detection & Red Teaming

Learn about common attack vectors for agents and how to stop them.

November 15, 2025

Discover what Sierra can do for you

Find out how Sierra can help you deliver better outcomes with AI.