How Modern Animal is bringing humanity back to veterinary care with AI.
By combining AI with clinical expertise, Modern Animal delivers instant, accurate guidance to pet owners—while enabling care teams to focus on higher-impact cases.
Modern Animal is a veterinary care provider on a mission to bring humanity back to veterinary medicine by combining modern clinics, a membership model, and thoughtfully designed technology to create a better experience for both pets and their people. But as Modern Animal grew, so did the volume of questions from “why is my dog licking everything” to “my dog just ate a sock… do I need to come in right now?” These moments are often stressful and time-sensitive, and delivering fast, consistent, and empathetic support at scale became increasingly difficult.
To support their clients at scale, Modern Animal launched Herriot, an AI agent powered by Sierra that gives pet owners real-time, clinically informed guidance. Whether it’s triaging symptoms, answering common questions, or gathering context before handing off to a human, Herriot helps pet owners get answers instantly, while ensuring care teams step in exactly when they’re needed most.
The impact has been immediate. What used to take up to 30 minutes now happens in seconds. With Herriot helping triage the ~30% of cases that don’t require an in-clinic visit, routine questions are handled seamlessly, and veterinary teams can focus on more urgent, complex care. Modern Animal is delivering always-on, high-quality support that’s faster, more consistent, and more human—meeting pet owners with clarity and compassion in the moments that matter most.
